Shipping Policy

Every question about how orders travel from us to you, answered plainly.

What does shipping cost?

Nothing. Every order ships free — no minimum spend, no handling fee, no shipping charge added at checkout. The total you see at checkout is the total you pay.

Where do you ship?

Anywhere in the United States: all 50 states, plus APO/FPO/DPO military addresses and U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, with slightly longer transit times).

Do you ship internationally?

No, not at this time.

How long does processing take?

Orders are picked, packed, and dispatched within 1 to 3 business days of payment confirmation. Business days are Monday through Friday, excluding U.S. federal holidays.

What if you're extra busy?

During peak periods — product launches, promotional sales, the December holiday season — processing may extend by 1 to 2 business days. If your specific order is delayed, we email you personally.

How long does delivery take?

Once your package leaves us:

Estimates are given in good faith. Weather, holidays, and carrier-side delays can shift things by a day or two.

Which carrier delivers my package?

USPS, UPS, or FedEx — chosen per order for the fastest reliable route based on destination and package size. We can't offer a choice of carrier at checkout.

How do I track my order?

You'll receive a tracking link by email the moment your order ships. The first carrier scan may take up to 24 hours to appear. If the tracking email hasn't arrived within 3 business days of your order, check your spam folder — then reach out to us.

What if I entered the wrong shipping address?

Contact us immediately — email rbren77@hotmail.com or call +1 212-581-4415. We can only fix the address before dispatch. Once the carrier has the package, the address is locked, and we can't take responsibility for orders shipped to a wrong address you provided.

The tracking says "delivered" but I don't have the package. What do I do?

Try these in order:

1. Check the delivery location and surrounding areas — porch, mailbox, common areas.
2. Ask neighbors or building staff.
3. Contact the carrier directly with your tracking number — they often have delivery notes that aren't visible online.
4. Still missing 7 days after the delivery date? Email us. We investigate together.

What if my package arrives damaged?

Photograph the damaged item and its packaging within 48 hours of delivery and email the photos to us. We'll arrange a replacement or refund based on your preference.

What if my package gets returned to you?

If a package returns to us — because of an address issue, refused delivery, or non-collection — we reach out. Reshipping costs may apply depending on the circumstances.

How do I contact support?

• Email: rbren77@hotmail.com
• Phone: +1 212-581-4415
• Hours: Monday – Friday, 9 AM – 5 PM Eastern Time
• Response time: within one business day

Last updated: June 29, 2026